Returns Policy

Steinel offer a 36-month manufacturer’s warranty for all thermo guns & glue guns within the Home & Garden assortment. This warranty commences from date of purchase.

Steinel offer a 12-month warranty period for all tools within the professional/industrial assortment. This  warranty commences from date of purchase.

Proxxon offer a 24-month manufacturer’s warranty from date of purchase for all tools and machines.

If a product develops a fault due to a manufacturing error, either a replacement tool/machine is offered or a full refund offered.

If a product develops a fault due to improper use, this will need to be discussed with the manufacturer as to what the best course of action might be.

If we ship an incorrect product, we will arrange collection and offer either a refund or the opportunity to send the correct product in its place.

If the product ordered and supplied is not to your liking or satisfaction, please contact us. We will happily accept goods back and offer a full refund providing the product has not been used and is returned in its original packaging and in a saleable condition. We would like to be notified of this within 14 days of receipt of the goods.